ServiceNow & IT Operations Excellence

Designing and delivering robust ServiceNow and IT Operations solutions: ITSM, ITOM Discovery & Service Mapping, Event Management, Order Management for Telecom, Field Service Management, and security-aligned workflows (VR, SecOps, GRC).

Services

We turn complex operational requirements into maintainable, high‑impact solutions.

ServiceNow Consulting

  • Order Management for Telecom and Field Service Management
  • ITSM, CSM, Service Portal custom apps & widgets
  • ITOM Discovery & Service Mapping, CMDB governance
  • Security & Risk: Vulnerability Response, SecOps, GRC
  • Complex integrations, upgrades & instance administration

OpenText / Micro Focus / HP

  • Network Node Manager i (NNMi)
  • HP Service Manager and Asset Manager
  • Business Service Manager
  • System & Network Management solutions and ITIL process optimization

Featured Engagements

APFN / Giganet (UK, 2022–2024)

Implemented Order Management for Telecom and Field Service Management. Built integrations with CityFibre, BT Wholesale, Elevate Billing, Radius and IPAM. Led migration from legacy to ServiceNow with minimal downtime and strong data integrity.

Raiffeisen Bank (2018–present)

Developed Service Portal applications and custom integrations. Delivered Discovery implementation & admin, built BIA & IT Risk scoped apps, and implemented Vulnerability Response.

ING Tech (2017–2021)

Built integrations, coordinated instance upgrades, and delivered Security Response & GRC customizations.

Selected Clients

Accenture, Telekom Romania, Orange Romania, CEC Bank, Raiffeisen Bank, ING Bank, Continental AG, UniCredit Bank.

Skills & Certifications

Core Skills

  • ServiceNow: ITSM, ITOM Discovery & Service Mapping, CMDB
  • Order Management for Telecom, FSM, CSM
  • Security: VR, SecOps, GRC
  • Integrations, MID Server extensions, Service Portal & widgets
  • Python, JavaScript, Java, Perl; SQL (Oracle, MS SQL, PostgreSQL)
  • Linux/Unix & Windows administration

Certifications

  • ServiceNow: CAD, CSA, CIS–Service Mapping, CIS–Discovery
  • APMG: ITIL Expert (v3), ITIL Service Manager (v2)
  • HP Enterprise: ASE–HPSM v9, AIS–OpenView Network Services Mgmt
  • HP‑UX v11 CSA; IBM AIX Specialist; Microsoft MCSE, MCDBA

About Hiplexity

Hiplexity Consulting SRL is led by a principal consultant with extensive experience in ServiceNow and IT Operations Management, delivering enterprise solutions across banking, telecom, and technology sectors. We combine deep platform expertise with disciplined delivery to achieve durable outcomes.

Contact

Let’s discuss your roadmap or a specific initiative.

Prefer email? office-web@hiplexity.ro